I was on course last week from wed to fri.
This is one of the few courses i have attended which i felt i have learnt something. Most of the time, i would usually forget (if in the first place there are indeed new things to pick up).
In simple point form, here's what i picked up:
- Everyone is unique. There is no right or wrong about your personality.
- There can't be sharing of problem. The only person who own the problem is the one with authority.
- Microskills is important in a conversation- summarising, encouraging, asking. Know when to give information and when to give opinions.
Difficulty understanding? Ya sure, it took me three entire days too.
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